Corporate Social Responsibility

Social responsibility, values and strategy

The concept of sustainable development and ethical institutions has started to spread and develop in recent years, and these concepts are at the heart of the work of enterprises concerned with community responsibility. As a result of the government's keenness and the high directions of leadership, and based on the vision of Abu Dhabi 2030, Which take into account the protection of cultural assets and the promotion of societies with Arab identity and the promotion of interactions between the population and their environment, the directives of our government to intensify efforts and strengthen partnership with the private sector and open new horizons for their participation in The Municipality of Abu Dhabi City, in its capacity as the general framework of the community responsibility practices provided by the Municipality to society, environment, stakeholders and the workplace.

Within this context, the Municipality paid great attention to the promotion of the values of social responsibility among its employees, with the aim of reflecting this value on the way the employee deals with the customers and with the community. At the same time, the Municipality allocated a large area of activities and programs that develop a sense of community responsibility. That social responsibility is an integral part of the movement of development and comprehensive development, and the solidarity of members of the community between them on the one hand and between them and service institutions on the other hand a goal that contributes to strengthen and consolidate the cohesion of society itself.

The community responsibility policy in the municipal system is based on four basic pillars inspired by the best international standards in this field, in line with the local environment in the UAE and in line with Abu Dhabi Economic Vision 2030. This policy and its four pillars reflected the strategic plan of Abu Dhabi Municipality :


The first pillar: the community

  • Pillar II: Planet Earth (Environment and Health Safety)
  • Pillar III: Workplace (staff, mechanisms and work needs)
  • Pillar IV: Stakeholders (governmental and other partners)


(Certificate of MVO8000)

World Confessions

The Municipality of Abu Dhabi City has received the MVO8000 Certificate and the ISO26000 Community Responsibility Guide, which is an important international recognition of community responsibility in any institution.

What is the MVO8000 certificate?

Developed by QMS as a global quality management system in response to the growing demand for the structure and certification of responsible global business practice.

Certified system and self-assessment register according to international guidelines to provide certification level for each type of business.

Is a holistic approach inspired by the three pillars of sustainability - people, planet, and profit

Show for purchase and society that the work of the entity is in accordance with the principles of accountability, proactive, and conscience

What is the ISO26000 Community Responsibility Guideline?

Is a directive - for all types of organizations, regardless of their size or location - towards:

  • Social responsibility concepts, terminology and definitions
  • Background, trends and characteristics of social responsibility.
  • Social responsibility principles and practices.
  • Basic materials and issues of social responsibility.
  • Integrate, implement and promote socially responsible behavior throughout the organization, and through its policies and practices, within its sphere of influence.
  • Identify and engage with stakeholders.
  • Communication, performance and other social responsibility information.


Annual Report on Community Responsibility (2016-2017)

This report is part of ongoing community service programs and initiatives for which we work and to highlight our commitment to supporting and consolidating the principles of community responsibility in order to achieve the highest standards of social responsibility. Responsibility and commitment to ethical principles in all our work. It also directly reflects our determination to fulfill our various societal obligations by assessing and improving community performance. This report is based on the results of indicators that

The Annual Report on Community Responsibility for the Municipality's activities and community activities is issued every year in anticipation of further activating the human, societal and national values and instilling them in the members of the society. It also reflects them in our behavior, our actions and our self-commitment towards our society and our homeland, as a means of supporting the project of comprehensive progress and sustainable development at all levels, We also look forward to working on expanding the map of our community partnerships and our interaction with events and events that highlight our role as a leading institution not only in terms of construction and physical development, but also in terms of psychological, ethical and moral construction.



Community Responsibility Family (Partners)

The government and private sectors have a common interest and partnership with the Municipality of Abu Dhabi City. The Municipality of Abu Dhabi City is committed to continuous coordination with stakeholders to achieve sustainability in infrastructure and other projects under the supervision of the Municipality in Abu Dhabi. In partnership with stakeholders, Abu Dhabi City has established a sustainable urban environment filled with vital residential complexes, parks and services capable of providing a safe living environment.

There has been a lot of recent talk about the success stories of international companies that have assumed their social responsibility to contribute to solving various issues in the surrounding society (environmental, health, social, economic, etc.). This role has had great results in the success of its specialized work for which it was found.

The concept of sustainable development and ethical institutions has started to spread and develop in recent years, and these concepts are at the heart of the enterprises concerned with social responsibility. As a result of the government's keenness and high directions from the leadership of this wise country, Of community responsibility, to put their hands in the hands of their partners, cooperating with them to apply community responsibility in the business environment and surrounding society.

The Municipality of Abu Dhabi City is committed to partnering with partners to achieve sustainable development and a sustainable urban environment. The emirate is blessed with vital residential communities, parks and recreational facilities at the highest levels of safety and comfort, thus contributing to social responsibility efforts in accordance with the desired objectives. In order to link the role of the Municipality of Abu Dhabi City to the enhancement of this pillar, it was necessary to present the policy commitments so that their content would be analyzed and the framework of dealing with the considerations of preparing a strategic plan in accordance with the partners' pillar in the policy.

The Municipality of Abu Dhabi City is committed to:

  • Dealing with common social responsibility principles with all local companies and encouraging these companies and providing the necessary support to carry out their social responsibility towards the individual and society.
  • Develop a mechanism to involve the private sector with the municipal system in social responsibility initiatives.
  • Commitment to select suppliers and partners based on their commitment to social responsibility policies and community activities and their application to related programs.
  • To commit to exchanging experiences and best practices with suppliers and partners in order to enhance cooperation between the two parties.
  • Ensure that partners (e.g. suppliers and investors) are committed to maintaining the overall appearance of the Emirate.
  • Enhancing transparency and facilitating access to information in the municipal system
  • Contribute to the establishment of a secure infrastructure and public facilities to carry out social activities that contribute to the achievement of sustainable development and enhance the quality of life in the Emirate of Abu Dhabi and in accordance with the needs of different segments of society including those with special needs (including mothers with their children).  


Community Responsibility Newsletter

The Community Responsibility Newsletter is responsible for disseminating community responsibility initiatives at the level of the Municipality of Abu Dhabi City implemented by organizational units concerned by monitoring the practices, figures and data on a semi-annual basis and then highlighting them to employees, stakeholders and the local community with a view to applying transparency and facilitating access to relevant knowledge. Social responsibility, as well as promoting awareness of the culture and proper practices of the Initiative's axes, with a desire to motivate and encourage the initiators of the initiatives to continue to deliver more, social.



Awareness Programs (let's Be - Social Echoes Program- Training and Development )

The " let's Be " program is a panel discussion aimed at employees of the Municipality of

Abu Dhabi City to instill a culture and concepts of social responsibility and then to drop these concepts on the work and initiatives of their organizational units, each according to its competence.

This " let's Be." was chosen to revive the positive meaning and the ability to achieve the strategy of social responsibility and even excellence in achieving it at the level of organizational units in the Municipality of Abu Dhabi City, which is shared by all sectors and departments of the municipality.

This initiative is implemented in three phases:

Phase 1: Targets first-grade leaders (general manager, executive directors, department and office directors, department heads, consultants)

The second stage: targets the leaders of the second row (heads of divisions and team officials and committees)

Phase III: Targets the general staff


Communicate with the municipal work leaders to instill a culture of social responsibility and drop it on business and initiatives


Social Echoes Program for 2016-2017

An innovative program for civil society employees in Abu Dhabi, aims at instilling and strengthening the institutional culture of their social responsibility and awareness of modern concepts and developments of the initiatives undertaken by the Municipality of Abu Dhabi City on the subject through social media and internal electronic channels, consisting of 27 awareness messages and sent through General.


Training and Development

Training course on social responsibility:

(Concepts, applications, specifications and applications in the municipal system)

  • Community responsibility training course
  • Concepts Component Specifications Applications in municipal system

Preparation and implementation

Emad Abouayed

Community Services Expert


First: Concepts:

  • Definition of community responsibility
  • Key concepts related to community responsibility
  • The stages of the development of social responsibility Why institutions adopt this


  • Benefits of adopting the concept of corporate social responsibility


Second: Ingredients:

  • the society
  • The environment
  • Workplace
  • Stakeholders


Third: Specifications:

  • Community Responsibility Guidelines 26,000


Fourth: Applications in the municipal system:

  • Pillars of the municipal social responsibility system
  • Community Responsibility Strategy in Abu Dhabi City Municipality
  • Municipal social responsibility initiatives
  • Social responsibility practices  


Voluntary Work Program

The initiative was launched by the Community Services Department - Community Responsibility Department - to build and empower voluntary initiatives in the Municipality of Abu Dhabi City and its local environment and to enhance the ethics and conduct of social responsibility among its employees and members of the surrounding community by providing diverse volunteer opportunities in cooperation with the concerned partners in the city. Giving, satisfaction and happiness. (5 December) at a ceremony held at the Municipal Theater in the presence of a representative from the United Nations Development Office (UNDP) in the UAE, the National Volunteer Program, the Emirates Volunteer Platform,

Abu Dhabi Police, the Abu Dhabi Sports Council, And the Special Olympics. The program aims to involve employees in the voluntary initiatives related to the activities and activities of the Municipality of Abu Dhabi City, in addition to the voluntary opportunities provided by the relevant partners in the volunteer work, according to the policy and plan





More About-Us

Who We Are

The Abu Dhabi City Municipality was established in 1962 as the "Department of Abu Dhabi Municipality and Town Planning".

Vision, Mission and Values

Our Vision is to be recognised as an efficient world class Municipal System ensuring sustainable development and enhancing the quality of life criteria for the Emirate of Abu Dhabi.


“Asematy” is an initiative launched under the patronage of her highness Shaikhah Fatima bint Mubarak